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Importance of Testing in the eCommerce Application

January 23, 2017By Rakshit Patel

E-commerce applications have various business processes like online fund transfers, marketing, inventory management, supply chain management and more.

In order to develop an eCommerce website, we need to find out designs and features which are customer friendly. In addition to that, it is important that these features are properly working and doesn’t have any bug in it, to give the customer a nice and enjoyable experience thus e-commerce website testing is an essential part of the development of eCommerce website.

The eCommerce website testing requires knowledge of the web-based testing techniques. Not just that, the eCommerce website testers test their websites continuously. Moreover, testing is done in different browsers, different platforms, various combinations are tested and also testing occurs on devices like mobiles and iPad.

The e-commerce application testing ensures that all the pages of the website are thoroughly tested all the eCommerce transactions are secure and validated and the application can be now given to end users to use. To check the usability of the application, how user-friendly it is, make the application defect-free are the reason we perform testing on eCommerce application.

Maintain Quality Assurance standards are also a vital part of software development, so to see if our application complies to the quality assurance standards we perform testing.

Some common things which should be tested in eCommerce applications are:


Test Planning is one of the early phases of Software Testing Life Cycle. A good planning is a key to a smooth execution phase, whereas, a bad planning can result in unnecessary time consumption. Hence, Test Case writing, resource assignment etc. are some of the activities that are performed as a part of Test Planning.


First of all, we’ll run through the main functionality of an eCommerce website that needs to be tested. However, your website may not have all these items, or some may not include here. We should test

  • Main pages (i.e.Home page, Featured Products, Special Offers, Information pages etc.)
  • Product category pages
  • Product detail pages
  • Filtering & Product searching
  • Shopping cart
  • Checkout and Payment Systems



UI elements and content play an important role in the success of any eCommerce website and hence, you should actively get involved in ensuring the correctness of UI elements and content.

Think about your own user experience when you visit a website: Are you more likely to purchase if you can easily find what you’re looking for or if you have to click through 50 options?

One of the best and most proven ways to test is something called A/B testing. A/B testing is comparing two versions of a web page to see which one performs better. You compare two web pages by showing the two variants.


The website should respond properly to devices on which it is displayed and this is why testing mobile responsiveness is an essential part of the process.

If you wish your website to be used by visitors viewing it on their Smartphone or tablet then you also need to test all of the functionality on each of the following mobile devices.

Many of the browser testing tools can help with mobile websites like Appium, AppAssist, fast lane etc.


Payments are an essential part of testing eCommerce websites. After all, this is what allows users to purchase for their items without the need to call a number to place their order.

eCommerce business owners also have to ensure that all the payment and sensitive information regarding customers are completely secured at all times like all the payments are processed via servers that are SSL encrypted.

Different payment types should all be tested, e.g. Credit Card, PayPal, Bank Transfers, Installments, etc.


It is advisable to test your eCommerce store in the real-world scenarios. However, the production environment is always different in terms of infrastructure, software configurations, shared networks and links. This is the reason the impact of the application is different in a real environment and devices than lab environment.

Lastly, acknowledge that continuous testing and monitoring is essential to make your e-commerce site grow Faster. Hope this helps and happy testing.

Rakshit Patel

Author ImageI am the Founder of Crest Infotech With over 15 years’ experience in web design, web development, mobile apps development and content marketing. I ensure that we deliver quality website to you which is optimized to improve your business, sales and profits. We create websites that rank at the top of Google and can be easily updated by you.